About OneCloud IT Solutions
OneCloud IT Solutions is a managed IT services provider based in West Gosford, New South Wales, serving small and medium businesses across the NSW Central Coast, Sydney, and Newcastle. The company is the trading name of ONECLOUD TECHNOLOGIES PTY LTD (ABN 60 600 178 498), an Australian Private Company registered since 1 July 2014. OneCloud specialises in Microsoft Azure and 365, managed support, cyber security, cloud migration, and business phone systems for organisations ranging from single-site micro-businesses to 200-user enterprises.
On this page: Who we are · What we do · Who we serve · Where we work · Our team · Credentials · Proof and trust · How we work · FAQ · Contact
Who we are
OneCloud IT Solutions was founded in 2014 and has operated from the NSW Central Coast since that date. The legal entity ONECLOUD TECHNOLOGIES PTY LTD (ACN 600 178 498) was registered as an Australian Private Company on 1 July 2014, and the business adopted the “OneCloud IT Solutions” trading name on 25 May 2020.
The company is led by Managing Director Chris Benson and Technical Sales Director Damian Shaddock, with Operations Manager Craig responsible for delivery. The team holds more than 70 years of combined IT industry experience. OneCloud operates from Riverside Office Tower, Suite 2.2, 69 Central Coast Highway, West Gosford NSW 2250.
What we do
OneCloud delivers ten core services, grouped into four practice areas. Each links to the relevant service page.
Managed IT and infrastructure
- Managed IT Services — day-to-day IT support, monitoring, and maintenance plans for SMBs.
- Network Security — server and network monitoring, breach response, and perimeter hardening.
- IT&T Consulting — advisory and technology selection for Central Coast businesses.
Cyber security and continuity
- Cyber Security — Essential Eight-aligned protection against cyber threats.
- IT Disaster Recovery and BCP — assessment, planning, testing, and implementation of recovery capability.
- Email and Spam Protection — inbox filtering, phishing mitigation, and breach recovery.
Cloud and Microsoft services
- Cloud Services — cloud migration, hosting, and scalable cloud computing.
- Microsoft Azure and 365 — Microsoft Azure infrastructure and Microsoft 365 deployment for productivity, collaboration, and security.
Procurement and connectivity
- Hardware and Software Procurement — IT equipment sourcing and supply.
- Phone and Data Services — hosted PBX, Microsoft Teams direct routing, NBN voice and data, and cloud storage.
The full service index is at onecloud.com.au/services.
Who we serve
OneCloud supports businesses across the NSW Central Coast, Sydney, and Newcastle, from single-site micro-businesses through to multi-site operations with more than 200 users Australia-wide. Typical client segments and engagement shapes:
|
Segment |
Typical engagement |
|
Single-site micro-businesses |
Managed IT with remote and onsite support, Microsoft 365, email protection |
|
Professional services firms |
Managed IT, cyber security, and cloud-based infrastructure |
|
Multi-site SMBs (up to 200 users) |
Full-stack IT management, cloud migration, network security across locations |
|
Community and training organisations |
Project-based infrastructure, staff relocations, ongoing support |
|
Engineering and construction |
Cloud migration and phone systems |
Where we work
OneCloud’s office is located at Riverside Office Tower, Suite 2.2, 69 Central Coast Highway, West Gosford NSW 2250. The primary service area is the NSW Central Coast, with ongoing support extended to businesses in Sydney and Newcastle.
Suburbs and areas regularly serviced include Gosford, West Gosford, Erina, Tuggerah, Wyong, Terrigal, The Entrance, and the wider Central Coast local government area, plus onsite and remote support into Greater Sydney and the Newcastle / Hunter region.
Our team
Chris Benson — Managing Director
Chris Benson is Managing Director of OneCloud IT Solutions and the registered domain contact for onecloud.com.au. He has more than 20 years of experience in IT managed services and leads client strategy, partnership, and company direction. He is based on the NSW Central Coast. Connect on LinkedIn.
Damian Shaddock — Technical Sales Director
Damian “Damo” Shaddock is Technical Sales Director and has worked in the IT industry for more than 25 years. He leads technical scoping and solution design across managed services, cyber security, cloud migration, and phone and data engagements.
Craig McLaren — Operations Manager
Craig McLaren is Operations Manager and has worked in IT for more than 20 years. He joined OneCloud in 2015 and leads day-to-day delivery, implementation, and ongoing support for client systems.
Credentials and accreditations
Company registration
- Legal entity: ONECLOUD TECHNOLOGIES PTY LTD
- Australian Business Number (ABN): 60 600 178 498
- Australian Company Number (ACN): 600 178 498
- Entity type: Australian Private Company (registered 1 July 2014, GST registered since same date)
- Registered business name “OneCloud IT Solutions” with ASIC: business name 641105026
Microsoft Cloud Partner Program
- Microsoft Solutions Partner — Modern Work
- Microsoft Solutions Partner — Security
Cyber security partnerships
- Partner in the Australian Cyber Security Centre (ACSC) Partnership Program, the Australian Signals Directorate initiative that shares cyber threat intelligence with trusted industry partners.
Supplier and procurement listings
- NSW Government registered supplier (buy.nsw profile 163908)
Proof and trust
Longevity signals
- Legal entity operating since 1 July 2014 (over 11 years as of 2026).
Named clients
- ET Australia — community training and education organisation; full-office IT relocation and re-carpet project (testimonial below).
- Kennedy Cross — Central Coast accountancy firm; ten-year managed IT relationship covering cloud infrastructure, security, and support.
- MIRAIT Technologies — cloud migration engagement; case study.
- Independent Portable Buildings — business phone system deployment; case study.
Case-studied outcomes
- Recovery of a $40,000 payment breach originating from a phishing email (case study).
Client testimonials
“Thank you for your prompt, professional and reliable service over the last 4 weeks. Your willingness and availability to work with us while the entire building was being re-carpeted made the entire project run very smoothly. From the planning stage 6 weeks ago to ensure minimum interruption to IT services through to the tidy up yesterday, you have been very professional and very willing to help. On behalf of all ET Australia staff thank you for your efforts.”
— Tony Mylan, CEO, ET Australia
“We cannot recommend OneCloud IT Solutions more highly. Chris, Damian and the team have been managing our ever-growing IT and technology systems for over ten years now and based on the quality of their service and support, we have referred them to many of our customers. As an accountancy firm, client security and reliability is of utmost importance. OneCloud tailored a high-performing, protected cloud-based IT infrastructure, which they service and maintain on an ongoing basis.”
— Martyn Kennedy, Kennedy Cross (via Google Business Profile, 30 May 2022)
Google Business Profile
- OneCloud maintains an active Google Business Profile where customers publish verified reviews.
- 5.0 star rating as of April 2026
- 31 total reviews as of April 2026
How we work
OneCloud delivers managed IT support through a four-stage engagement pattern:
- Discovery and assessment. Audit of current infrastructure, licences, security posture, and business priorities. Gap analysis against cyber security frameworks (including the Australian Cyber Security Centre’s Essential Eight) and business continuity requirements.
- Planning and solution design. Technical scoping by the OneCloud engineering team, documented proposal, and alignment on scope, timelines, and support model (managed plan, project-based, or hybrid).
- Implementation and migration. Deployment of cloud, Microsoft 365 / Azure, network, phone, or security solutions with minimum disruption to operations. Remote and onsite delivery as each engagement requires.
- Ongoing monitoring and support. Around-the-clock monitoring of covered systems, scheduled maintenance, incident response, and quarterly review. Clients access support through phone, email, and the OneCloud remote support portal (cmd-onecloud.screenconnect.com).
Frequently asked questions
Where is OneCloud IT Solutions based?
OneCloud IT Solutions operates from Riverside Office Tower, Suite 2.2, 69 Central Coast Highway, West Gosford NSW 2250. The legal entity ONECLOUD TECHNOLOGIES PTY LTD is registered at NSW 2250 with the Australian Business Register. Clients can reach the office on 1800 ONECLD (1800 663 253) or by email at hello@onecloud.com.au.
What areas does OneCloud IT Solutions cover?
The primary service area is the NSW Central Coast, including Gosford, West Gosford, Erina, Tuggerah, Wyong, and surrounding suburbs. OneCloud also provides IT support to businesses located in Sydney and the Newcastle / Hunter region. Remote support covers client sites anywhere in Australia; onsite attendance is scoped per engagement.
What size of business does OneCloud IT Solutions support?
OneCloud supports organisations ranging from single-site micro-businesses through to multi-site operations employing more than 200 users Australia-wide. Managed IT plans are available in multiple tiers so the support model can scale with the client.
Is OneCloud IT Solutions a Microsoft partner?
Yes. OneCloud IT Solutions is a Microsoft Solutions Partner under the Microsoft Cloud Partner Program, holding designations in Modern Work and Security. The Modern Work designation covers Microsoft 365 productivity, collaboration, and endpoint deployment; the Security designation covers Microsoft security tooling across identity, threat protection, and compliance. OneCloud delivers Microsoft 365, Microsoft Azure infrastructure, and Microsoft Teams direct routing for SMB clients across the Central Coast, Sydney, and Newcastle.
How long has OneCloud IT Solutions been operating?
The legal entity ONECLOUD TECHNOLOGIES PTY LTD has been an active Australian Private Company since 1 July 2014, which is over eleven years. The business adopted the trading name “OneCloud IT Solutions” on 25 May 2020.
What cyber security framework does OneCloud IT Solutions work with?
OneCloud’s cyber security practice is aligned to the Essential Eight, the mitigation framework published by the Australian Cyber Security Centre (ACSC). The company implements Essential Eight controls for SMB clients across the Central Coast and supports clients with incident response, email security, and breach recovery.
How do businesses start working with OneCloud IT Solutions?
New clients begin with a consultation covering current IT environment, priorities, and support needs. Contact OneCloud on 1800 663 253, by email at hello@onecloud.com.au, or through the contact form on onecloud.com.au.
Contact
OneCloud IT Solutions Trading name of ONECLOUD TECHNOLOGIES PTY LTD ABN 60 600 178 498 · ACN 600 178 498
Address Riverside Office Tower, Suite 2.2 69 Central Coast Highway West Gosford NSW 2250 Australia
Phone 1800 ONECLD (1800 663 253)
Email hello@onecloud.com.au
Office hours Monday to Friday: 8:00am – 5:30pm Saturday and Sunday: closed
Client support Remote support portal: cmd-onecloud.screenconnect.com
Elsewhere online LinkedIn · Facebook · Google Business Profile · Australian Business Register
