Managed IT Services: A Complete Overview

For small businesses still growing, every cent matters on your balance sheet. Cuts and sacrifices have to be made in order to survive, and a common area this occurs in is your Information Technology department. But what if there’s a solution that doesn’t just save your business money, but actually improves your bottom line while ensuring your IT systems stay secure?

What Are Managed IT Services?

Managed IT services involves outsourcing IT system management and maintenance to a firm that specialises in all aspects of the industry, including:

  1. IT Support
  2. Monitoring
  3. Disaster Recovery
  4. Reporting
  5. Security
  6. Maintenance
  7. Hardware and Software
image showing list of managed IT services including, IT support, monitoring disaster, recovery, security, maintenance, hardware and software, reporting

Why Use Managed IT Services

Expertise and Cost

For SME’s, employing an in-house team of IT specialists is simply not realistic, nor is it necessary.

The average salary for an IT specialist is $90,000, and that’s before you factor in infrastructure costs such as computers, software programs, and data management.

A managed IT service gives you access to everything you need, at a fraction of the cost.

Enhanced Security

One aspect of managed IT services includes monitoring your systems and servers for a potential breach, and implementing software and protocols so your system will be secured from external threats. Furthermore, in the event of a security breach, experts will be on-hand to resolve any concerns.

Efficiencies and Operating Improvements

Innovation is an important aspect for businesses that want to grow. Old computers can cost a business over $4000 a year, and software that is five years old will cost a business more to maintain it than what was originally spent on acquiring it.

Using old computers or software can inadvertently be costing you time and money. By working with a managed IT provider, you get access to the newest technology that your business can take advantage of.


An often overlooked aspect of IT systems is the maintenance required to ensure the business can continue to operate smoothly. The average cost of IT downtime is $5,600 per minute.

Managed IT services involves proactively assessing and updating systems to ensure you’re consistently operating at full capacity.


Managed IT Services gives businesses access to experts in the industry, and also experience-driven solutions. When you have experts working with you to plan and implement change, it gives you the power to drive change within your business.

reasons to choose managed it services

Managed IT Service Inclusions

Every managed IT service provider is different, so the following is a list of common inclusions that IT companies will provide for you.


From minor issues to major compromises, a business utilising managed IT services will have an open communication line with their IT service provider, to ensure all matters regardless of complexity and severity are handled in a timely fashion.


Through both software and proactive measures a managed IT service will supervise your entire system to ensure problems that arise are identified and dealt with quickly.

Disaster recovery

From a website crash to system downtime, disasters cost your business money and reputation. With a managed IT provider and a solid disaster recovery plan, you’ll be in safe hands to guide you through this stressful period, and better yet – prevent it from happening in the first place!


A Managed IT service will provide data and analytics regarding the performance of your systems, so you can make informed decisions about your business.


Common cyber security aspects provided by managed IT services companies include email and server protection. However, an often overlooked aspect of security that not all IT businesses will provide is internal testing. Human error accounts for 24% of data breaches, so a managed IT provider will perform tests to see how secure your systems and employees are from external threats.


Maintenance is an important aspect of a managed IT service. IT firms will plan out maintenance schedules, and implement these check ups and improvements in safe periods where downtime will not affect business activity.

Hardware and Software

Managed IT service includes both the provision and maintenance of hardware and software products your business needs to function.


With innovations in cloud services (Data Centres, Virtual Servers and Software Services), using cloud services has become increasingly popular for its cost effective, secure solution to managing your files and business critical applications as well as providing greater flexibility and uptime. 

A managed IT service provider will help you evaluate your cloud service needs, and implement a cloud migration strategy to ensure the transition is smooth and successful.

Common IT Issues Small Businesses Experience

If your business has or is currently experiencing any of the following IT issues, contact a managed IT service provider.

Server crashSystem compromise
Computer downtimeOld software not working
Lost login detailsNetwork / internet issues
Deleted / lost filesHardware issues
Integration issuesBackup / disaster recovery issues
Cyber security risksHardware / Software set up
Lack of IT planningInternal communication issues

Does Your Current Managed IT Provider Have You Covered?

You want Managed IT to operate like a duck on water – cool, calm and relaxed on the surface, but busy underneath, ensuring everything is running smoothly. Because if they’re constantly having to react to situations, your business has a big underlying problem.

In saying that, it’s natural to think “what am I paying you for?”, which is why we’ve provided a free downloadable resource for you to use in your next meeting with your IT service provider.

It’s full of questions you can ask to find out what they do for you, and how prepared they are in the event of a breach. Download your free questionnaire below.

Wrapping Up Our Managed IT Service Overview

As we’ve discussed, a good managed IT provider will not only save you money, but will help your business grow. It’s important for your business to remain technically proficient, and managed IT service providers help you achieve this.